Refund policy

Returns, refunds, cancellations and exchanges.

You have 14 days after the day you receive an artwork to change your mind.

You may request to cancel an order for artwork within 24 hours of it being placed by emailing us at teatherhowardarts@gmail.com. If cancellation is possible we will either refund you immediately, including shipping costs, and cancel the order or we will inform you to follow the normal returns policy.

This right to cancellation does not apply in the case of artwork that is bespoke or commissioned in any way. Such works are non-refundable and returns or cancellations will not be accepted for such works.

To exercise your right of return within 14 days of receipt please follow the steps below: 

• Email us within 14 days of receipt stating: (i) Order details (ii) Reason for return and (iii) Request for exchange or refund.
• Return the artwork to us in the condition that it was delivered to you.
• All artwork must be returned in its original packaging or equivalent suitable packaging noting that any packaging provided on delivery that is of value or bespoke, including framing, must be returned with the artwork.
• All artwork must be returned in the condition that it was delivered to you. If the artwork is damaged you will not be entitled to a refund.

The cost of return will be covered by you where you have changed your mind about the artwork and you will be held liable for any damage to the artwork caused on return, or anytime after the artwork is delivered to you. When you have changed your mind about the artwork, The Art Bunker will refund you the cost of the artwork but not the original shipping costs.

If you are entitled to a refund, we will endeavour to process the refund to the original payment method used by you to pay within 14 days of receiving returned artwork and agreeing that you are entitled to a refund.  Where you have paid by bank transfer we will only process a refund to exactly the same bank account from which the bank transfer was made.

Any refunds may only be initiated via email to us.

Problem with an artwork?

If you have any questions or complaints about the artwork, please contact us. 

In the event that you are seeking to return the artwork due to damage, you must include detailed clear photographs of any damaged areas of the artwork, as well as the original packaging it was delivered in.

Your legal rights entitle you to the following regardless of whether the seller is based in the UK or not:

• Up to 30 days: if the artwork is faulty, for example it is damaged on arrival, then you can get a refund within 14 days of us receiving the returned artwork, along with detailed clear photographs of any damaged areas of the artwork, and agreeing that you are entitled to a refund. 
• We endeavour to follow UK law in all transactions. For further details or your rights we suggest you consult Citizens Advice or look on the UK government website.